Effective Date: 03/01/2025
Company Name: All For Health Hospice Care, Inc.
Website: afhhospice.com

1. Introduction

All For Health Hospice Care, Inc. (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services (including telehealth), or communicate with us via text message, in compliance with HIPAA and the California Consumer Privacy Act (CCPA).

2. Information We Collect

We may collect:

• Personal Information: Name, address, phone number, email, date of birth.

• Health Information: Medical history, treatment, diagnosis (Protected Health Information or PHI).

• Technical Data: IP address, browser type, access times.

3. How We Use Your Information

• To provide healthcare services, including telehealth.

• To schedule and confirm appointments.

• To communicate via secure text messages.

• To improve our services and website.

• To comply with legal and regulatory requirements.

4. Telehealth Services

We provide telehealth services using secure, HIPAA-compliant platforms. Your PHI is encrypted and protected in accordance with federal and state regulations.

5. Text Messaging

By providing your phone number, you consent to receive text messages for appointments, reminders, care instructions, and other communications. You can opt out at any time by replying "STOP."

6. Sharing Your Information

We may share your information with:

• Healthcare providers involved in your care.

• Service providers supporting operations (e.g., billing, IT).

• Government authorities as legally required.

We do not sell your personal or health information with 3rd party vendors.

7. Your California Privacy Rights

Under the CCPA, California residents have the right to:

• Know what personal data we collect.

• Request deletion of personal data (subject to healthcare exceptions).

• Opt out of data selling (which we do not engage in).

8. Data Security

We implement technical, administrative, and physical safeguards to protect your information from unauthorized access, use, or disclosure.

9. Children’s Privacy

We do not knowingly collect information from children under 13 without verifiable parental consent.

10. Use of Cookies and Tracking Technologies

We may use cookies and similar technologies to improve our website and user experience. You can manage cookie preferences through your browser settings.

11. Data Retention Policy

We retain personal and health information as long as necessary to provide services or as required by law (e.g., HIPAA).

12. Third-Party Services

We may engage third-party providers (e.g., for payments, telehealth, scheduling) who are contractually obligated to safeguard your information and use it solely for service delivery.

13. HIPAA Notice of Privacy Practices

In addition to this Privacy Policy, we maintain a separate HIPAA Notice of Privacy Practices describing how we handle your PHI. This notice is available on our website at afhhospice.com.

14. Do Not Track Signals

Our website does not respond to Do Not Track (DNT) signals. We do not track users across third-party websites.

15. Complaint Process or Reporting a Breach

If you believe your privacy rights have been violated, contact us at (818) 546-9440 or care@afhhospice.com, or file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.

16. Contact Us

All For Health Hospice Care, Inc.
Email: care@afhhospice.com
Phone: (818) 546-9440
Address: 800 South Victory Blvd. Suite 101, Burbank, CA 91502